PURPOSE OF THIS PRIVACY NOTICE.
We value the trust and reputation we have earned from all our customers, clients and business partners, and users of our website www.thehouseofshutters.co.uk (the "Web Site") and the services offered therein. We also understand that you may be concerned about our collection, use and disclosure of personally identifiable information ("Personal Information") that may be collected when you use the Web Site or contact us directly to request information about our products and services whether or not you actually become a customer. We have provided this Privacy Statement to inform you of the information and data that we may collect, when and why we collect it and what we do with it afterwards.
AGREEMENT TO THE PRIVACY STATEMENT.
It is considered that your use of our Web Site or contact you initiate with us confirms your agreement to this Privacy Statement and the information contained in it in full.
CHANGES TO THE PRIVACY STATEMENT.
It may be necessary to make changes to this Privacy Statement if the law requires it or if we make changes to our website which change the type of information we ask for or the method of collection that takes place and when we do make changes we will post a notice on the home page or relevant site page to let you know.
INFORMATION COLLECTED BY www.thehouseofshutters.co.uk WEB SITE.
We only collect personal information when you use the contact forms on the Web Site to communicate with us. We do not collect any personally identifiable information from visitors to our Web Site who choose not to use the contact forms or do not communicate with us.
YOUR PERSONAL INFORMATION – (CONTACT FORM USERS ONLY).
We collect personal information from you that may be used to identify you individually, such as your name, any addresses you provide, any telephone numbers you provide, any email addresses you provide and the internet IP address that you used when filling out the forms.
NON-PERSONAL INFORMATION – (CONTACT FORM USERS ONLY).
We collect "non-personal" information from you which cannot be easily used to identify you personally. We collect your IP address, browser type and operating system.
YOUR DIRECT COMMUNICATIONS.
If you communicate with us directly regarding the Web Site or enquire about our products or services then we will collect any information that you provide during these communications. We use this information to respond to your enquires through phone calls, text messages, emails or letters that are necessary to fulfil your requests.
WEB SITE STATISITCS AND REPORTING.
In order to improve our services and the online user experience you have with us, like many other businesses, we use analytical and statistical reporting technologies to record non-identifiable information which includes data such as your IP address, your browser and device type, the pages visited, interactions such as form use and length of time the page was viewed for, the date and time of day the page was viewed. None of the information collected is personally identifiable.
WHAT WE DO WITH THE INFORMATION.
Your Personal Information
We use (or may use) personal information we collect through the above channels for our own internal purposes and for the purpose of communication with you. For example…
If we reply to you by email then we will use your email address and your name. If you request an appointment or a quotation we will use your name, address and contact details to make those arrangements and to send documents to you that relate to those requests.
If you place an order and we send a payment receipt or payment communication to you then we will use your name, email address and contact details to verify and fulfil such requests as part of your contract with us..
We use non-personal information to track the use of the Web Site, and to help us maintain and improve the services offered by it.
SHARING YOUR PERSONAL INFORMATION.
We will not disclose or make available any personal information to any third party or business interest except under the following and very limited circumstances and only ever where legal basis or our own business necessity exists.
When required to do so by the Police or other UK Government authorities if legally required to do so.
Our accountants and accounting professionals in accordance with legally required auditing and completion of our annual company accounts as required by law.
Professionals directly involved with the development and deployment of our IT and online media infrastructure.
With our merchant service provider who facilitates card payment transactions on our behalf.
All transactions are carried with at least 256bit industry leading encryption.
We will share your data with employees who are directly responsible for the day – to – day fulfilment of your requests. For example, if you request an appointment, your personal information will be provided to your surveyor so that he can perform his duties in connection with your request. We do not employ subcontractors and all employees are trained in the handling of personal information.
STORING YOUR PERSONAL INFORMATION
We store your personally identifiable information records within our own proprietary on-site database which is encrypted. All computers on our network are protected by antivirus and reside behind industry leading firewalls. All devices, including mobiles and external connections to our network via VPN are encrypted.
THIRD PARTY WEBSITES
This Privacy Statement does not apply to any third party website(s) that you visit from the Web Site because we cannot control how the information you then provide may be used. HoS highly recommends that you read and fully understands the 3rd party’s own privacy statement in this regards.
QUESTIONS OR CONCERNS REGARDING PRIVACY ISSUES
If you have any questions or concerns regarding privacy issues related to our website or our company generally then please use the email form found on our contact page. If you wish to telephone us please be aware that to ensure the accuracy of any conversation, and to help us to continually improve our services and security, we may monitor and/or record your telephone calls to us.